Communicating with tact and credibility

1 or 2 day course - This course will explore the core skills practical skills required to assist in developing a more diplomatic and tactfully aware approach to purposeful interpersonal interactions.

Overview

Success in our interactions with others depends largely on how well we able to communicate. Sharing our thoughts and ideas in a clear and unambiguous manner, giving feedback and listening to others are essential interpersonal skills.

Communicating with tact, diplomacy and credibility ensures that conversational behaviour is viewed more positively, influencing others perceptions as both an individual and work colleague level.

This course will explore the core skills practical skills required to assist in developing a more diplomatic and tactfully aware approach to purposeful interpersonal interactions.

Content

The course will explore;

  • The principles of effective communication.
  • How to identify and overcome blocks to effective communication.
  • Adopting a five sense five channel approach to communication.
  • Listening to learn.
  • Using influence in a positive and constructive manner.
  • Managing difficult conversations – Identifying and responding to resistance.

 

Our Ethos and Methods

We take our position as a provider of specialist investigative education for the corporate and public sectors extremely seriously.

We have built a reputation second to none due to our commitment to constantly change to build and maintain leading edge courses, content and delivery methods. All of our courses are specifically designed to maximise the up skilling of our delegates.

We believe that all opportunities for development should be practice based and readily transferable to the work place. Therefore, all of our courses are based on the principles of andragogic learning placing the participant at the centre of the process. Using a wide range of innovate immersive techniques participants learn by doing, supported by subject matter specialist facilitators who guide and inform the process.

individual and group rates available on request – courses@cfil-global.com or contact your local office.

© 2019 CFIL Global | All rights reserved CFIL Global is the trading name of Hydranet Total Solutions Ltd. | Registered Company No. 07528703 | Registered Company Address Muddles Joyford Hill Coleford Gloucestershire GL16 7AH