The human factor

The appliance of behavioural science.

Just about everything we do involves interaction with others. Therefore, the ability to understand and respond to an individuals presented and hidden feelings and drivers is, and always will be, invaluable.

The ability to effectively communicate with others – especially if you want to persuade or influence them to act or behave in a certain way – requires the ability to understand them on both a cognitive and emotional level.

In Business terms people, be they staff or customer, can be your greatest asset or conversely your biggest vulnerability.

The risks that an organisation may face depend very much on the size, nature and complexity of the activities it undertakes. The deployment of sophisticated technical surveillance and security systems go some way to mitigating any potential threat but alone do not provide the answer. They should supplement not replace a holistic end to end protective monitoring system.

Behavioural Insights – The establishment and monitoring of normative business and staff behavioural baselines are key elements of a proactive risk management programme. They allow for real time identification of changes away from the norm and for early assessment, analysis and action.

The ability to identify and mitigate security breaches and risk depends on how vigilant and  aware staff are and this in turn depends on how informed and educated they are.


Expressionism - take the test

Don’t Look -See. Don’t Listen – Hear.

Our innovative 5 sense – 5 channel Behavioural Assessment System BASIC™ is based on proven scientific research and theory and Introduces users to the multiple channels that make up effective communication individually and collectively.

As one of the UK’s leading provider of interactive communication based education for the people facing professions we have a range of programmes from recruitment through to protective behavioural monitoring which mitigate risk and promote positive relationships at all levels and in all situations.

View our courses here

07515 343370


Definitely recommend, think it is a course everyone on anti-trust should attend. Surpassed all of my expectations and showed me things I had not even realised I did not know

Competitions and Markets Authority Investigator - Effective Investigative Conversations Course July 2015

The course was really useful tool for introduction to fraud investigation. its far more practical thinking and doing rather than being lectured and note taking

TSB specialist mortgage fraud investigator - Introduction to Fraud Investigation Course March 2015

Very professional (they) understand how investigators behave. Good application of recognised learning methods and implementation in an innovative way

Financial Ombudsman Investigator - An Introduction to Fraud Investigation April 2015

A course which takes you on a journey from the basics of communication through being able to look for verbal and non verbal signs.It is challenging at times and thought provoking and anyone attending from an investigative background will take something from it

Specialist investigator financial services - Effective Investigative Conversations May 2015

I found the course thought provoking and indeed has made me change a few areas in my interview technique.The interviewees were also excellent.

Security advisor NATS - Effective Investigative Conversations November 2015

If you want a different approach to an introduction to fraud investigation this is it.
Good and different ways of planning recording and actioning fraud investigations.
Well presented

Internal Auditor public sector - Introduction to Fraud Investigation July 2015

Would definitely recommend the course as it will be very useful in my job working with families. I will also use this when working with my colleagues too.

Support worker - Barnardos Children Centre - Effective workplace conversations June 2016

I liked the interactivce sessions and the practicals brought the learning to life

Investigator Metrobank - Effective investigative conversations September 2016

Great course, really convincing approach to sympathetically and most importantly getting the right outcome for the bank and colleague.

HR Professional Metrobank - Effective Investigative conversations September 2016

Very interesting and informative. Gave ideas of how to get answers in conversations without being direct

Children's Centre Professional Barnardos - Effective workplace conversations November 2016

The course gives a really useful and valuable insight to our own behaviours and those of others

Children's Centre Professional Barnardos - Effective workplace Investigations November 2016

Fantastic experience, eye opening and confirmed the need to revisit several practices we have.

Auditor Eastman Chemical - Effective Investigative conversations January 2017

Raised awareness and provided structure. Enjoyed learning from a season investigator who shared practical skills.

HR professional Eastman Chemicals - Effective Investigative Conversations January 2017

Extremely useful. I now will be able to have good conversations and get good detail.

Corporate Compliance professional - Effective Investigative Conversations Kuala Lumpur March 2017

The 2 day course was real ( based on true stories) easy to digest and very positive from a human perspective. The material shared was very insightful and helpful

Corporate investigator - Effective Investigative conversations Kuala Lumpur March 2017

Attend this course. It is well worth the money. It's one of the only courses where I can truthfully say I would have done it even if my company were not paying for it for me.

Business analyist - Effective Investigative education June 2017

Recent clients

Our recent clients
Our recent clients
Our recent clients
Our recent clients
Our recent clients
Our recent clients
Our recent clients
Our recent clients
Our recent clients
Our recent clients
Our recent clients
Our recent clients
Our recent clients
Our recent clients
Our recent clients
Our recent clients
Our recent clients